Filter by your concern
How does the online consultation work?
After placing your order, you'll receive a link by email to complete your online consultation. Based on your answers, Afsennah our Certified Advanced Trichologist will carefully select the formula that best fits your scalp, hair type and goals.
Are the products really customized for me?
Yes they are! Every formula is selected based on your personal consultation. We don't believe in one-size-fits-all haircare because your hair deserves a routine made for you.
Why do I need to order before the consultation?
Our consultation is part of our custom formulation process and is therefore reserved for customers who purchase a custom product.
After placing your order, you'll receive your consultation by email. Each submission is personally analyzed by Afsennah to ensure your formula is selected with precision, care, and expertise.
Why don't you show the ingredient list?
Each Afsennah formula is individually selected based on your consultation, which means there is no single ingredient list that applies to everyone.
Your personalized ingredient list will be provided with your order for full transparency.
Are the products safe to use during pregnancy or breastfeeding?
Yes. We can create pregnancy-safe formulations by excluding certain ingredients when needed.
Please mention in your consultation if you are pregnant or breastfeeding, so we can adjust your formula accordingly.
Can I request ingredients to avoid?
Yes you can! If you have allergies, sensitivities, or ingredients you prefer to avoid, please mention this in your consultation.
Why does my product look or smell slightly different from before?
We use raw, natural ingredients, so color and scent can vary slightly between batches or temperatures. This is normal and does not affect the quality.
What is the Custom Hair Growth Treatment?
The Custom Hair Growth Treatment is a scalp-focused, pre-shower treatment designed to support hair growth and restore scalp balance.
You apply it directly to your scalp at least 4 hours before washing: leaving it overnight is even better, as longer contact time allows the ingredients to absorb more effectively.
Each formula is customized to your specific needs and can support concerns such as hair loss (including androgenetic alopecia, alopecia areata, post-partum and stress-related shedding), as well as scalp conditions like dandruff, eczema, seborrheic dermatitis, and psoriasis.
By targeting both the scalp and the hair follicles, it helps create a healthier environment for stronger, fuller hair growth over time.
Can I use the Growth Solution on my lengths?
We don't recommend it. It is specifically formulated for the scalp. For your lengths, we recommend the Custom Hair Care Treatment or the Custom Hair Elixir.
How often should I use it?
For best results, use it 2–3 times per week. Once you reach your desired results, you can reduce usage to once a week for maintenance.
Tip: for even better results use it in combination with our Microneedle Scalp Roller.
What is the Custom Hair Care Treatment?
The Custom Hair Care Treatment is a pre-shower treatment designed for the lengths of your hair to strengthen and improve overall hair condition. Each formula is customized to your hair type and concerns, helping reduce breakage and split ends while making your hair feel stronger, smoother, and healthier over time.
You apply it to your lengths at least 4 hours before washing or even leave it overnight!
Is it good for damaged or dry hair?
Yes. It is customized to support your hair's condition, whether your hair is dry, damaged, frizzy, weak, or prone to breakage.
Can I use the scalp roller without a treatment?
No we do not recommend that at all. The scalp roller should always be combined with a suitable scalp treatment (like our Custom Hair Growth Treatment) to support absorption and protect the scalp.
Do I need to use it on a clean scalp?
Yes please! A clean scalp is important because buildup can block absorption and affect your results. With a clean scalp we mean no product build up, but natural oils from the scalp is not a problem!
How often should I use the scalp roller?
1–2 times per week is enough.
We don't recommend using it more often, as your scalp needs time to heal after each session. Overusing it can lead to irritation and reduce effectiveness.
For best results, leave 48–72 hours between each use so your scalp can properly recover and respond to the treatment.
How do I clean the scalp roller?
Disinfect it with alcohol before and after every use. You can rinse the alcohol off with filtered water.
When should I replace the scalp roller?
Every 2–3 months or sooner if the needles become dull.
How long does it take to see results?
Hair growth takes time. Most customers notice first improvements within 8–12 weeks, with more visible results after 3–6 months of consistent use.
What results can I expect?
Each customer has different goals but also different starting point. Most of our customers notice reduce shedding, a healthier scalp, stronger hair, fuller-looking roots and visible regrowth over time!
Is it normal to shed more in the beginning?
Some shedding can happen in the early stage. Weaker hairs may shed as your scalp and follicles transition into a healthier growth cycle.
Does it work for all types of hair loss?
Our formulas are customized to support different types of hair loss, including androgenetic alopecia, telogen effluvium, postpartum shedding, stress-related shedding and more.
I feel tingling or itching. Is that normal?
A mild tingling sensation can be normal. If you experience strong irritation, burning or discomfort, please contact us so we can help.
Can I use this during pregnancy or breastfeeding?
Yes, we create pregnancy-safe formulations by excluding specific ingredients when needed. Please mention pregnancy or breastfeeding in your consultation.
I have allergies. Can I still order?
Yes of course, we have formulations available for everyone! Please mention all allergies clearly in your consultation so Afsennah can take them into account.
Do you ship worldwide?
Yes, we ship worldwide.
How long does shipping take?
Afsennah personally analyzes the online consultations every single day (yes, sometimes even on her weekends). Based on the daily volume, your consultation is usually analyzed and your formula selected within 12 hours. Your order is then shipped the next working day.
Delivery depends on your location, but most orders arrive within 1–3 working days.
Will I receive tracking?
Yes, once your order ships, you'll receive a tracking link by email.
How does the subscription discount work?
When you choose a subscription, you receive 30% off your order! For the 30% discount we do ask for a commitment of minimum 3 payments.
Is there a minimum commitment?
Yes. The subscription requires a minimum of 3 payments.
Can I cancel my subscription?
Yes, you can cancel after completing the first 3 payments!
What if I want to cancel before 3 payments?
If you cancel earlier, the discount difference must be paid before cancellation is completed.
When will I be charged?
Your subscription renews automatically every 30 days.
What is the 180-Day Money-Back Guarantee?
Our 180-Day Money-Back Guarantee is our promise that if you complete the full 180-day routine with one of our eligible products and see no visible results, we'll refund you.
It exists because real, visible hair regrowth takes months — we want you to commit to the full protocol without risk. Full details, conditions and how to claim are on our 180-Day Guarantee page.
Which products are eligible for the guarantee?
The guarantee applies to:
• Custom Growth Treatment 100ml • Custom Hair Care Treatment 100ml • Custom Hair Elixir • Custom Scalp Tonic • Liquid Hair Vitamins (with additional blood-test requirements)
It does NOT apply to accessories (Silk Pillowcase, Silk Scrunchies, Microfiber Towel, Scalp Roller), gift cards or other non-treatment products.
Are Liquid Hair Vitamins included in the guarantee?
Yes. Liquid Hair Vitamins are covered by the 180-Day Money-Back Guarantee, with two additional requirements:
• A blood test completed within 30 days before starting the programme. • A follow-up blood test at the end of the 180-day programme.
Both results must be submitted with any refund request for the vitamins.
Do I need to register for the guarantee?
Yes. You must register within 14 days of receiving your first order to activate the 180-Day Money-Back Guarantee.
To register, email customerservice@afsennah.com with the subject line: "180-Day Guarantee Registration – Order Number" and include your order number. Registrations submitted after the 14-day window are not eligible.
What do I need to do to qualify?
To qualify for a refund, you must:
• Register within 14 days of receiving your first order. • Complete the full 180-day routine, applied consistently as instructed. • Submit clear before photos at Week 0. • Submit monthly progress photos every 30 days throughout the 180 days. • For Liquid Hair Vitamins, complete a blood test within 30 days before starting and a follow-up blood test at the end. • Disclose any health changes, new medication or new supplements during the protocol.
How often do I need to send progress photos?
Every 30 days. Monthly check-ins are mandatory throughout the full 180 days, using the same angles and lighting as your Week 0 photos. This lets our Certified Advanced Trichologist track your journey and adjust your formula where needed.
When can I request a refund?
Refund requests can be made once you have completed the full 180-day period and met all conditions. Contact us with your order number, your Week 0 photos, your monthly progress photos and (for Liquid Hair Vitamins) both blood-test results. Our team will review and process eligible refunds within a few business days.
What is NOT covered by the guarantee?
The guarantee does not apply in cases of:
• Pregnancy • Breastfeeding • Returns based on medical advice • Significant health changes during the protocol • Starting new medications during the protocol • Hormonal changes during the protocol • Personal preference (scent, texture, change of mind) • Any reason unrelated to product performance
Chemical treatments applied during the 180 days — including keratin treatments, hair dye, bleaching or other harsh chemical processes — may also void the guarantee.
What if I don't see results?
At Afsennah, your results truly mean everything to us. We'll always provide the best possible formula for you and we simply ask for consistency and honest answers in your consultation so we can guide you the right way.
Hair growth takes time, and we're in this journey together. If after a few months you feel like it's not working, please reach out to us. We'll look at everything with you and adjust your formula if needed.
We're not just a haircare brand, we are here with you every step of the way 🤍
I loved my formula. How do I reorder the same one?
Place a new order and mention the order number of the formula you loved in your consultation.
Afsennah will recognize it and take care of the rest for you 🤍
Will I get the same formula every time?
Only if you request the same formula and your hair/scalp situation has not changed. If you want a new formula simply submit your online consultation again after placing the new order!
Are the products suitable for men?
Yes we also have a men's-line!
Do I need minoxidil with this treatment?
No, at Afsennah, we do not recommend minoxidil at all.
Minoxidil is often used for conditions like androgenetic alopecia or alopecia areata, but our approach focuses on supporting natural hair growth through customized formulations instead.
Your Custom Hair Growth Treatment is tailored to your specific hair loss type and includes targeted, natural ingredients such as DHT blockers to support regrowth, strengthen the follicles and improve overall scalp health.
