Our Promise
180-Day Money-Back Guarantee
Real results, or your money back.
We stand behind every eligible custom formula we create. Follow the protocol with us for a full 180 days — and if you don’t see visible results, we’ll refund you.
Mandatory · Action Required
Register within 14 days of receiving your first order.
To activate the 180-Day Money-Back Guarantee, you must register within 14 days of receiving your first order. Registration submitted after this window is not eligible.
Eligible Products
The guarantee covers our hair growth treatments and Liquid Hair Vitamins.
Custom Growth Treatment 100ml
Custom Hair Care Treatment 100ml
Custom Hair Elixir
Custom Scalp Tonic
Liquid Hair Vitamins
It does not apply to accessories, Lash Pillows, Silk Scrunchies, Woolloom Towels, Scalp Tools, gift cards, or any non-treatment products.
Hair growth takes time.
Real, visible hair regrowth doesn’t happen overnight. The hair follicle cycle takes months, and meaningful change in density, strength and shedding develops over a full six-month protocol.
Register within 14 days.
Within 14 days of receiving your first order, email us to activate your 180-Day Money-Back Guarantee. Include your order number so we can register you in our programme.
Submit your Week 0 photos.
At the start of your routine, submit clear before photos. Use natural light, consistent angles and the same lighting conditions throughout the protocol.
Monthly progress check-ins.
You must provide updated progress photos every 30 days throughout the full 180-day period.
Additional qualification requirements.
For Liquid Hair Vitamins, a blood test completed within 30 days before starting and a follow-up blood test at the end of the 180-day programme are required.
Conditions to qualify.
- Register within 14 days of receiving your first order.
- Complete the full 180-day routine.
- Submit Week 0 photos at the start.
- Submit monthly progress photos every 30 days.
- Follow the protocol consistently as instructed.
What the guarantee does not cover.
- Pregnancy
- Breastfeeding
- Returns based on medical advice
- Significant health changes during the protocol
- Starting new medications during the protocol
- Hormonal changes during the protocol
- Any reason unrelated to product performance
Requesting a refund.
Once you’ve completed the full 180 days and met all conditions, contact us with your order number, Week 0 photos, monthly progress photos and any required blood-test results. Our team will review your submission and process eligible refunds.
We’re with you, every step of the way.
At Afsennah, your results are the most important thing. We don’t just sell you a product — we walk the journey with you.
Register Today
Register for the 180-Day Guarantee
Email us within 14 days of receiving your first order to activate your guarantee.
Email: customerservice@afsennah.com
Subject: 180-Day Guarantee Registration – Order Number