IMPORTANT!

Please note that during the busy months of November, December, and January, delivery times may be slightly longer than usual due to high order volumes. Orders will be shipped out within one week instead of our usual 2-day processing time.

Delivery time is usually between 1-3 working days (after the processing time of making your order ready). You will receive an email as soon as you order has been packed and shipped out!

We appreciate your understanding and patience during this period!

 Shipping Transit Time

Please be aware that the transit time for your shipment may be affected by customs processing, which can take up to two weeks. While customs clearance is typically much quicker, often just a few hours, we advise preparing for the possibility of a longer wait. Unfortunately, we have no control over the customs processing time in the destination country.

Physical Address Required: We do not ship to P.O. boxes. For successful delivery, please provide a physical address when placing your order.

Estimated Delivery Times
The delivery times we provide are estimates, and we're happy to report that they are accurate 99% of the time.

Order Processing and Shipping
Your custom oils will be dispatched after you've submitted your online consultation and Afsennah, our certified specialist, has selected the optimal formulation for you. This selection and preparation process typically takes 1-2 business days.

Shipping Schedule
Afsennah ships orders during business days, which are Monday through Friday, excluding public holidays. Consultations submitted on a Friday will be processed on the next business day.

Damaged Shipments
If your Afsennah package arrives damaged, please retain the shipping box, the products, and all original packaging. Report the damage to us within three days of receipt by emailing customerservice@afsennah.com with your order number and photos of the shipping box, shipping label, and damaged items.

Address Changes and Additional Costs
If your order has already shipped and you need to change the delivery address, any additional charges from DHL/UPS will be your responsibility. You can usually update your address directly with DHL/UPS using the tracking number provided.

Courier Communication and Customs Fees
Stay proactive in tracking your order. The courier may contact you for additional information or to collect customs fees before delivery. Failure to respond promptly may result in your order being returned to us. Please note that in such instances, refunds will not be provided. We can resend the shipment, but any additional shipping costs will be at your expense.

Customs Fees and VAT
Customs fees, tariffs, and duties are not included in our pricing. Customers in the UAE will pay a standard 5% VAT upon checkout.

Brexit Implications for UK Orders: Due to Brexit, UK orders valued at £125 or more may incur additional customs fees and clearance costs. Keep in mind that the total value of combo deals may be assessed higher than the retail price by UK customs, potentially resulting in customs charges even if your order's total value was below the £125 threshold.

Package Value Declaration
Please note that we cannot comply with requests to declare your package for a value different from the total amount paid at checkout.

Returns & Cancellation Policy:

Custom Oils:
If you need to cancel an order, please reach out to us at customerservice@afsennah.com immediately. Due to the personalized, ready-to-order nature of our custom oils, we cannot cancel your order once your online consultation has been submitted. However, if you have not completed your online consultation, you are free to cancel your order within 14 days of placing it.

Other Products:
For our other products, you may cancel your order within 14 days after it has been placed. Please note that for hygiene reasons, the following items can only be returned if they remain unopened and in their original plastic wrapping:

Microfiber Towel Set

Silk Scrunchies

Silk Pillowcase

Keep in mind that you will be responsible for the return shipping costs. We will issue a refund after we receive and inspect the returned products. Since we have different centers where you can return your order, please email us so we can check which center is the most closed to you.

We are committed to ensuring your experience with us is positive and appreciate your understanding of our policies.

The terms contained herein (the “Terms of Use”) concern access to and use of the Site. By using the Site, the User fully and completely accepts the Terms of Use. It is important to read these Terms of Use together with our Privacy Policy and Terms & Conditions.

Table of Contents

*Definitions
Disclaimer 

1. Definitions

Afsennah LLC: a private company established under United Arab Emirates law, based in Sharjah (The UAE).

Site: the website www.Afsennah.com and all of its subdomains.

User: any individual visitor to the Site or recipient of specific content such as ads, e-mail or newsletters in relation to Afsennah.

2. Disclaime

The Site is subject to UAE law. The information on this Site is offered on an ‘as is’ basis. This means that Afsennah does not provide any guarantees or accept any liability regarding the accuracy or completeness of any information on the Site. Under no circumstances will Afsennah or its subsidiaries or affiliates be liable for any direct, incidental or consequential damages, or any claims for compensation arising from access to or use of the Site.

Under no circumstances will Afsennah be liable for any damage resulting from any loss resulting, directly or indirectly, from the use, function or performance of the Site, or any services in connection therewith, or any contents contained therein, unless such damage was proximately caused by the gross negligence or an intentional act of Afsennah and/or its employees.

The Site may feature links to other websites. If these links refer to web pages outside of the Afsennah domain, such web pages are not administered by Afsennah and Afsennah will not be responsible for the contents of such web pages.

By communicating with Afsennah through the Site, or uploading any information and/or materials to the Site, the User authorizes Afsennah to use this information for the purpose for which the User has made this information available to Afsennah. For example, if a User subscribes for the newsletter, the User accepts that it may receive correspondence from Afsennah.

All intellectual and other property rights, such as text, graphics, images, icons and trademarks and trade names, featured in the information and materials on the Site are owned by Afsennah and/or its licensors. Access to this information does not entitle the User to any rights. These materials may not be copied, distributed, or used for any other purpose without the express written consent of Afsennah, except as otherwise allowed by law. You may not use our trademarks in connection with any product or service in any way that is likely to cause confusion.

You are fully responsible for the truthfulness, accuracy, and completeness of the information you upload, share with, or send to the Site.

Afsennah reserves the right to modify this disclaimer from time to time. Your continued access and use of the Site after making such modifications and posting the updated disclaimer on this web page will constitute your unconditional acceptance of such modifications.

SMS Terms of Use

The Afsennah mobile message service (the "Service") is operated by Afsennah (“Afsennah”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Afsennah’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Afsennah through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Afsennah. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Afsennah or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Afsennah mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Afsennah or email contact@afsennah.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

The Terms of Use was last amended on 01-04-2025.

Contact:

Afsennah LLC
E: contact@afsennah.com

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

This Privacy Policy was last amended on November 17th 2021.

QUESTIONS

If you have any questions or remarks regarding our use of cookies, please do not hesitate to contact us:

 ARK Industries LLC

The United Arab Emirates

E: contact@afsennah.com

Who we are

Our website: https://afsennah.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

SMS marketing
Afsennah's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties

We, Afsennah LLC, use cookies to provide you with an optimized website experience. Furthermore, cookies help us to secure our website www.Afsennah.com and the subdomain us.Afsennah.com and to analyse the frequency of our webpage views and general navigation. When you visit our website, we will place one or more cookies (small text files) on your device or use JavaScript, HTML 5 and other digital technologies to collect information from your computer, mobile handset or other device. Collectively we refer to these digital techniques as “cookies” in this Cookie Policy. The information collected by cookies may contain personal data, such as your IP address. In this Cookie Policy we will tell you what cookies we use and what their functions are. How we process personal data that we obtain from your device via the use of cookies is described in more detail in our Privacy Policy, which also provides information on how to exercise your privacy rights.

WHICH COOKIES DO WE USE?

Necessary cookies

Our website cannot function properly without certain cookies. We use the following necessary cookies, also known as functional cookies:

Name

Provider

Purpose

Type

Expiry

Cookie Consent

Afsennah.com

Stores the user’s cookie consent state for the current domain. If the visitor accepts the use of unnecessary (non-functional) cookies, this cookie makes sure to accept and register them.

HTTP

1 year

SESS#

Afsennah.com (on www.Afsennah.com)

us.Afsennah.com (on us.Afsennah.com)

Preserves users states across page requests.

HTTP

1 day

Analytical cookies

Analytical cookies, also known as statistical cookies, allow us to further develop and improve the functionality of our website by analysing your use of our website. In some cases they improve the speed with which we can process your request. These cookies channel back information to our data analytics tool, Google Analytics from Google LLC (Google). We receive information on how you use and interact with our websites as well as on the amount of time that you spend on it. We also collect basic information that relates to the request that is made from your browser when you visit the websites. These data may include information such as your last visit date and time, the duration of your visit, the timestamp of the browser request, your IP address and basic HTTP header information (like referral URL and user agent), information about the website you have previously visited as well as demographic information.

We have followed the Manual for Privacy Friendly Google Analytics Settings of the Dutch Data Protection Authority. This means, among other things, that we have instructed Google to delete the last three digits of your IP address (making it difficult to trace the IP address to a specific visitor) and that we have disabled the default settings for sharing data with Google. In addition, we have entered into a data processing agreement with Google. We do not use any other Google services in combination with the Google Analytics cookies. The limited information that is shared with Google through the use of Google Analytics can be transferred to and stored by Google on servers in the United States. 

You can choose to opt-out from the use of analytical cookies at any time as is explained in the section “Enabling, disabling, and deleting cookies” below.

We use the following analytical (statistical) cookies: 

Name

Provider

Purpose

Type

Expiry

_ga

Afsennah.com (on www.Afsennah.com)

Registers an unique ID that is used to generate statistical information about how the visitor uses the website in order  to make the site more user friendly.

HTTP

2 year

_gat

Afsennah.com (on www.Afsennah.com)

Used by Google Analytics to throttle request rate and where necessary, to slow down the request speed. 

HTTP

1 day

_gid

Afsennah.com (on www.Afsennah.com)

Registers an unique ID that is used to generate statistical data on how the visitor uses the website.

HTTP

1 day

collect

google-analytics.com (on www.Afsennah.com)

Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels.

Pixel

Session

Marketing cookies

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for users, publishers and third party advertisers. You can choose not to consent to the use of marketing cookies or withdraw your consent at any time as is explained in the section “Enabling, disabling, and deleting cookies” below. We use the following marketing cookies:

Name

Provider

Purpose

Type

Expiry

_fbp

Afsennah.com (on www.Afsennah.com)

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party

HTTP

3 months

fr

facebook.com (on www.Afsennah.com)

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

HTTP

3 months

tr

facebook.com (on www.Afsennah.com)

Used by Facebook to deliver a series of advertisements products such as real time bidding from third party advertisers.

Pixel

Session

SESSION COOKIES, TEMPORARY COOKIES, FIRST PARTY AND THIRD PARTY COOKIES

Session cookies are deleted automatically from your device when you close your web browser. Cookies that have a specific duration will remain on your device until that term expires, unless you manually delete them before the expiry date. 

We place some of the cookies on your device ourselves (first party cookies), while other cookies are placed by third parties (third party cookies), see the column ‘Provider’ in the cookie tables above for specific information per cookie. Third party cookies belong to and are managed by other parties, e.g. Facebook, and may collect data outside of our website as well. 

ENABLING, DISABLING, AND DELETING COOKIES

You can use your browser settings to delete the cookies on your device and refuse the placement of new cookies. However, we would like to point out that in that case you may not be able to use all the features of our website. The way in which you can refuse or delete cookies can vary per browser. To learn more, please look at the cookie settings available in your specific web browser(s). The links below will take you directly to your browser’s manual.

Google Chrome

Firefox

Internet Explorer

Edge

Safari and more specifically for your Apple devices.

Opera

Furthermore, if you do not want Google Analytics data to be collected and used by Google, you can download and install the browser plugin that is available under: https://tools.google.com/dlpage/gaoptout. 

More information on how to remove cookies as well as information on cookies generally can also be found at: www.youronlinechoices.eu. 

If you decide to delete all cookies you will be asked to indicate your cookie preferences on our website on your next visit. 

CHANGES

Our use of cookies and the names, numbers, and purposes of the above-mentioned cookies may change over time. We will, therefore regularly update this Cookie Policy to reflect those changes.

This Cookie Policy was last amended on November 17th 2021.

QUESTIONS

If you have any questions or remarks regarding our use of cookies, please do not hesitate to contact us:

Afsennah LLC

The United Arab Emirates
E: contact@afsennah.com

Terms and Conditions

Welcome to Afsennah! 

By using our website, www.afsennah.com, and placing an order, you agree to be bound by the following Terms and Conditions ("Terms"). These Terms apply to all visitors, users, and customers. Please take the time to carefully review these Terms before using our site or placing an order.

1. Acceptance of Terms

By accessing or using www.afsennah.com and purchasing our products, you agree to comply with and be bound by these Terms and Conditions. This agreement is between you, the user ("user", "visitor", "you", "your") and AFSENNAH LLC(UAE, Dubai). All services, products, payment processing, and shipping are managed and maintained by our production and shipping facility NOR NAVA BV (Netherlands, EU).

If you do not agree with any part of these Terms, please do not use our services or place any orders. If you do place an order you automatically agree with all our terms and conditions. 

2. Privacy Policy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information. By using our website, you consent to our privacy practices as outlined in the policy.

3. Products and Services

AFSENNAH LLC provides custom-made and ready-to-ship haircare products designed specifically for your individual hair and scalp needs. Once you complete the online consultation (available at the product page, before check out), our certified Advanced Trichologist will select the appropriate formulation for you based on the information you provide.

Custom Products: Once an order is placed for a custom product and the online consultation is submitted, the order cannot be canceled or refunded. Please ensure all information provided in the consultation is accurate as no free replacements will be given for incorrect formulations due to inaccurate information.

Ingredient List: Each product includes an ingredient list, which can be found underneath the product tube. If you have known allergies, it is your responsibility to read the ingredient list and consult with your doctor if necessary.

Online Consultation (Old Process): If a customer fails to submit the Online Consultation (previous method via link) within 3 months, and has already received a final reminder, we will proceed with a formulation designed for normal/balanced hair and scalp. Should the customer wish to change this to a fully customized blend, they will be responsible for covering the additional shipping costs (both returning the original order and shipping the new one). Please note, cancellations or refunds are not possible in this case.

For custom formulations that require additional preparation, a 7-day infusion period may apply before shipping, and you will be informed if this is the case.

4. Order Cancellation and Refund Policy

Results Guarantee:
We do not offer a money-back guarantee, as we cannot confirm whether products have been used correctly, consistently, or if the consultation answers provided were accurate for creating the optimal formulation. For the best results, we recommend using the products 2-3 times a week for a minimum of 3-6 months.
To help track your progress, we encourage you to take timestamped photos and email them to us at customerservice@afsennah.com as you go. This allows us to provide additional support and monitor your journey. If, after 6 months, results are not as expected, we’ll gladly work with you to find a solution. However, refunds are not available in these cases but we will help wherever we can!

Custom products 
may be canceled and refunded if they remain unopened and sealed. Once opened or unsealed, a refund is no longer possible. Return shipping costs for custom items are the responsibility of the customer. Refunds will be processed once we receive and verify that the product is unopened and sealed.

Non-Custom Products: 
Unopened and sealed non-custom products may be returned within 7 days. Return shipping costs are the responsibility of the customer. Refunds will be processed once we receive and verify that the product is unopened and sealed.

Accessories:
Refunds are available for unopened and sealed accessories returned within 7 days. Return shipping costs are the responsibility of the customer. Refunds will be processed once we receive and verify that the accessory is unopened and sealed.

Subscription Policy:

customerservice@afsennah.com. We’ll take care of the rest and ensure your request is processed smoothly.

5. Delivery Policy

If a delivery attempt is unsuccessful due to the recipient not being available to receive the package or failure to pick it up within the allotted time, refunds will not be issued. In such cases, the order may be returned to us, and we can reship the product, but the customer will be responsible for paying the additional shipping costs, which include the cost of returning the package to us and reshipping it to the correct address. Please contact customerservice@afsennah.com to arrange for the additional shipping payment and further assistance.

6. Missing or Damaged Items

If your package arrives partially opened or with missing items, you must take pictures of the package, including the shipping box and its condition, and email the images to customerservice@afsennah.com. This documentation is essential for us to investigate the issue with our shipping partners. Without photographic evidence, we will not be able to proceed with an investigation or provide replacements.

7. Online Consultations & Accountability

By submitting the online consultation, you agree to provide accurate information about your hair and scalp needs. AFSENNAH LLC is not responsible for any adverse reactions due to undisclosed allergies or incorrect information provided during the consultation. No refunds or product replacements will be offered in such cases. If unsure about allergies, we highly recommend doing a patch test and consulting with your healthcare provider.

8. Refund and Dispute Policy

Refunds are not available for custom-made products. If you encounter any issues, we encourage you to contact us first for resolution. By agreeing to these Terms, you agree not to initiate disputes through payment processors without first attempting to resolve the issue directly with us.

9. Intellectual Property

All content on our website, including but not limited to images, text, graphics, and logos, are the property of AFSENNAH LLC and are protected under copyright and intellectual property laws. Unauthorized use or reproduction of any content is strictly prohibited.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates (UAE). Any disputes or legal actions related to these Terms or your use of the website and services must be brought exclusively before the courts of the UAE. AFSENNAH LLC is not responsible for complying with the legal requirements of other countries, and we cannot be held liable for any legal disputes arising outside the UAE.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and continued use of our website following the posting of such changes signifies your acceptance of the new Terms.

12. Contact Information

If you have any questions or need assistance, feel free to reach out to us at:
AFSENNAH LLC
Ibn Battuta Gate Building - 11th Floor - Jebel Ali Village
Dubai, UAE
customerservice@afsennah.com

NOR NAVA BV (EU Production and Shipping facility and RP)
Grote Esch 620
2841MJ Moordrecht, The Netherlands

These General Terms and Conditions were last amended on April 16, 2025.